Privacy Policy

Hiab crane lorry lifting a cabin against a clear sky — Nortons Hiab Services
Your Data

Straightforward Data Handling

We collect only what is needed to handle your enquiry or booking — your name, contact details and job information. No third-party advertising, no data selling and no unnecessary data retention.

Full details of what we collect, why and how long we keep it are set out below.

Last updated: June 2026

Nortons Hiab Services Limited (Company No. 6140715), trading as hiabtruckhire.co.uk (“we”, “us”, “our”), is committed to protecting your privacy. This policy explains what personal information we collect through this website, why we collect it and how we look after it.

Who We Are

Nortons Hiab Services Limited, registered in England and Wales (Company No. 6140715), trading as hiabtruckhire.co.uk. Registered office and operating depot: Miles Platting, Manchester, M40 8HD. Phone: 0330 107 7400. Email: info@hiabtruckhire.co.uk.

We are the data controller for the personal information collected through this website.

What Personal Information We Collect

We collect personal information only when you actively provide it or when it is generated by your use of this website:

  • Enquiry and quote forms: name, phone number, email address, company name (optional), collection and delivery locations, and details of the job you need.
  • Email or telephone contact: any personal information you include when you contact us directly.
  • Technical data: basic information generated automatically when you visit the site, such as your IP address, browser type and the pages you visit. This is used solely to keep the site secure and functioning correctly.

We do not collect sensitive personal data and we do not knowingly collect information from children under 16.

How We Use Your Information

We use personal information for the following purposes and on the following legal bases under UK GDPR:

  • To respond to your enquiry or prepare a quote — lawful basis: legitimate interests (dealing with your request and running our business).
  • To carry out a booking — lawful basis: performance of a contract.
  • To comply with legal obligations — for example, keeping financial records as required by law.
  • To keep you informed about our services — only if you have asked us to, and with your consent, which you may withdraw at any time.

We do not sell, rent or share your personal data with third parties for marketing purposes.

Where Your Data Is Stored

Form submissions are stored in a secure database on our own UK-hosted server and are sent to our office email address so we can respond. Access is limited to the people within our business who handle bookings and quotes. We do not transfer personal data outside the UK.

How Long We Keep It

Enquiry and quote records are kept for as long as is reasonably necessary to deal with your request and for a period afterwards for follow-up and accounting purposes. Booked-job records may be retained for up to six years to comply with UK tax and accounting requirements, after which they are securely deleted.

Cookies

This site uses a small number of cookies to remember your cookie preferences and to help the website function correctly. We use a self-hosted consent banner so you can accept or decline non-essential cookies. We do not use third-party advertising or tracking cookies. You can manage or delete cookies through your browser settings at any time.

Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete personal data.
  • Erasure (“right to be forgotten”) where there is no overriding legitimate reason for us to keep it.
  • Restrict or object to processing in certain circumstances.
  • Data portability where processing is based on consent or contract.
  • Withdraw consent at any time where processing relies on consent.

To exercise any of these rights, email info@hiabtruckhire.co.uk or write to us at our registered address. We will respond within one calendar month.

You also have the right to lodge a complaint with the UK supervisory authority: the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF — ico.org.uk.

Changes to This Policy

We may update this policy from time to time to reflect changes in the law or our practices. The latest version will always be published on this page with an updated date at the top.

If you have any questions about this policy, please contact us.